Refund Policy

1. Overview

SIGE.chat is an AI-powered chatbot, booking, inquiry support, and landing page builder platform for SMEs, freelancers, and service-based businesses.

Because SIGE.chat provides digital software services, access to platform features may begin immediately after account activation, plan subscription, or payment confirmation. This Refund Policy explains when refunds may or may not be available.

2. Subscription Payments

SIGE.chat may offer paid subscription plans that are billed monthly, annually, on a prepaid basis, or according to the billing cycle shown during checkout or plan confirmation. Where recurring billing is supported and enabled, subscriptions renew automatically unless cancelled before the next billing date; prepaid plans may expire at the end of the selected billing period unless renewed.

By subscribing to a paid plan, you authorize SIGE.chat, its affiliated companies, or its authorized payment partners to charge the applicable fees based on your selected plan, billing cycle, and payment method.

3. Refund Eligibility

Refunds may be considered on a case-by-case basis in the following situations:

• You were charged more than once for the same billing period due to a verified duplicate transaction.
• You were charged after successfully cancelling your subscription, subject to verification.
• A technical issue caused by SIGE.chat prevented access to the paid service for a significant period.
• A billing error occurred and was confirmed by SIGE.chat or its authorized payment partners.
• Refund approval is required by applicable law or regulation.

4. Refund Request Deadline

Refund requests should be submitted within seven (7) days from the transaction date, unless a longer period is required by applicable law or approved by SIGE.chat.

5. Refund Amounts

Approved refunds may be issued in full or in part, or pro-rated, depending on the circumstances, the portion of the service affected, and the time remaining in the billing period.

For annual or other prepaid multi-month plans, approved refunds are generally pro-rated based on the unused portion of the plan, unless otherwise required by law or stated in writing. One-time setup fees and onboarding fees are non-refundable unless otherwise stated in writing.

6. Non-Refundable Cases

Unless required by law or approved by SIGE.chat, payments are generally non-refundable in the following cases:

• You changed your mind after subscribing to a paid plan.
• You forgot to cancel before the next billing date.
• You did not use the platform after the subscription was activated.
• You partially used the service during the billing period.
• Your account was suspended or terminated because of misuse, abuse, fraud, or violation of SIGE.chat policies.
• You experienced issues caused by your own device, browser, internet connection, third-party accounts, or incorrect setup.

7. Cancellation Policy

You may cancel your subscription according to the cancellation process available in your account dashboard, billing settings, or by contacting SIGE.chat support.

Cancellation stops future renewal charges but does not automatically refund amounts already paid for the current billing period, unless a refund is approved under this policy.

After cancellation, you may continue to access paid features until the end of the current paid billing period, unless otherwise stated in your plan or account terms.

8. Free Trials, Promotions, and Discounts

If SIGE.chat offers free trials, promotional plans, discounted subscriptions, beta access, or special offers, the specific terms of that offer will apply.

Promotional fees, discounted charges, beta access fees, or one-time setup fees may be non-refundable unless otherwise stated in writing.

9. Payment Processing

Payments may be processed through Xendit or other authorized payment partners, and, for customers in Japan, through Stripe by our Japan-based affiliate. These providers may process payment details, transaction references, billing information, and payment confirmations according to their own privacy policies, security requirements, and terms.

Approved refunds may be returned through the original payment method where possible. Processing times may vary depending on the payment provider, bank, wallet, card network, or payment channel, and SIGE.chat cannot guarantee the date on which a refund will be posted by the payment channel.

Refunds are issued in the currency of the original payment. SIGE.chat is not responsible for differences in the amount you receive caused by exchange-rate fluctuations, or for currency conversion charges or fees applied by your bank, card issuer, e-wallet, or payment provider.

10. Refund Request Process

To request a refund, please contact SIGE.chat support and provide the following information:

• Your full name or business name.
• Your registered email address.
• The transaction date and amount.
• The payment reference number, invoice number, or receipt, if available.
• A clear explanation of why you are requesting a refund.

SIGE.chat may request additional information to verify your account, payment, and refund eligibility.

11. Review and Processing Time

Refund requests will be reviewed based on account records, payment records, system logs, service usage, cancellation history, and applicable rules.

If a refund is approved, the actual posting of funds may depend on the processing timeline of the payment provider, bank, card issuer, e-wallet, or payment channel.

12. Chargebacks and Payment Disputes

If you believe there is a billing issue, please contact SIGE.chat support first so we can review and resolve the concern. Filing a chargeback or payment dispute without contacting us may delay the investigation and may affect your account access while the dispute is being reviewed.

13. Changes to This Refund Policy

SIGE.chat may update this Refund Policy from time to time to reflect changes in our services, billing process, payment providers, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date.

14. Contact Information

For refund, cancellation, or billing concerns, please contact us at:

• Billing Support Email: support@sige.chat
• Business Address: 5th Floor, Gateway Tower Building, Araneta Center, Cubao, Quezon City, Metro Manila, Philippines